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We create innovative solutions for everyday life

OPERATION OPTIMIZATION

OPERATION OPTIMIZATION IS ABOUT USING YOUR TIME AND RESSOURCES ON ACTIVITIES THAT CREATE VALUE FOR THE PATIENTS, EMPLOYEES AND MANAGEMENT, IN THE BEST WAY POSSIBLE

Focus on operation optimization

Health Innovation Centre of Southern Denmark can help you focus your attention on your operation. We can also guide you on how to gain clarity and see where and what you can do differently.


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We offer

  1. To examine your work procedures, and through that make your work flow more efficient, reduce waste and gain greater employee satisfaction
  2. To formulate a business case, which can work as the basis for decision-making when new products or services are to be implemented
  3. To test new solutions, technologies and products or services
  4. To implement new technologies and products or services
  5. To do follow-ups and adjustments, if necessary, of any implemented methods and work procedures, to ensure that patients, relatives and the employees are reaping the benefits.


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1. Work procedure analysis

  • Anthropological field work in the form of observations at individual units as well as qualitative interviews with relevant personnel, management and patients
  • Photo diaries
  • Design and facilitation of workshops
  • User-/patient journey maps the users perception of pros and cons for specific points of impact in a service
  • A Service Blueprint maps and outlines the user/employee activities and actions, thereby identifying the crucial supporting processes that are necessary in order to deliver the final product, service or treatment
  • Functional Resonance Analysis Method (FRAM) is a tool meant for examining experiences and activities
  • Rapid prototyping – translating the idea into a physical construction by using various materials. Or testing in a 1:1 mock-up. When combining these two methods, users and staff is given a chance to evaluate idea potential and cost as well as eradicate inadvisable work procedures at an early stage.

2. Business case based on good solutions

  • Preliminary scoping and delimitation of its focus
  • Systematic collection of relevant quantitative and qualitative data
  • Establishing a baseline and business case assessment
  • Documentation of recommendations and propositions for further development
  • Continuous updates during the process development.

3. Testing solutions

  • Desk research ensures that existing knowledge is utilized and creates an overview within a given subject field
  • Expert interviews create an overview of the problem and provide input to wherein the development potential of the idea lies
  • Rapid prototyping – translating the idea into a physical construction by using various materials. Or testing in a 1:1 mock-up. When combining these two methods, users and employees are given a chance to evaluate the potential and cost, as well as eradicate inadvisable work flows at an early stage
  • Bodystorming – a method to obtain an in-depth contextual look into how a product or a service works in practice and how it is perceived by the users through acting out an actual user experience
  • Business case
  • Facilitating test cycles
  • Living Labs are applied to examine options for, and the user reactions to, inserting a prototype in the users natural environments. Living Labs disclose application problems and requests for modifications in order to minimize flaws in the development of the final product, service or treatment.

4. Effective implementation

  • Anthropological field work in the form of observations at individual units as well as qualitative interviews with relevant personnel, management and patients
  • Design and facilitation.

5. Follow-up on implemented methods and work procedures

  • Anthropological field work in the form of observations at individual units as well as qualitative interviews with relevant personnel, management and patients
  • Workshops.

For further information, contact

Stine Justi

ENHEDSCHEF
INNOVATIVT BYGGERI OG DRIFT
+45 3025 2410