The patient- and relative perspective
Users are the experts
Involving users is an absolute necessity
By putting the patient- and relative perspective into play, as is done at Health Innovation Centre of Southern Denmark, we make the most use of patients’ knowledge and needs.
Our employees are experts when it comes to involving all users in contact with the process which ultimately is to result in a new and better result or a new and better product.
- to develop a strategy for patient- and relative involvement
- to realize the strategy into practice
- to design productive continuity of care programs
- to test solutions
- to support implementation.
1. Strategy for patient- and relative involvement
- Preparatory meetings
- Research in own unit and/or in outside world
- Concept, design and workshop facilitation
- Recollection and formulation of strategy.
2. From strategy to practice
- Anthropological field work in the form of observations at individual units as well as qualitative interviews with relevant personnel, patients and relatives with the purpose of describing the patient perspective, the relatives’ perspective and the employee perspective
- Design and work shop facilitation.
3. Designing productive continuity care programs
- Anthropological field work with the intent to describe: the patient perspective, the relative perspective and the employee perspective
- A coordinator to drive processes forward
- Design and work shop facilitation and group processes with a goal to involve relevant patient- and personnel groups
- Employee education in user involvement and implementation for the use in future projects.
4. Testing solutions
- Desk research ensures that existing knowledge is utilized and creates an overview within a given subject field
- Expert interviews – create an overview of the problem and provides input to wherein the development potential of the idea lies
- Rapid prototyping – translating the idea into a physical construction by using various materials. Or testing in a 1:1 mock-up. When combining these two methods, users and staff is given a chance to evaluate idea potential and cost as well as eradicate inadvisable work flows at an early stage
- Bodystorming – a method to obtain an in-depth contextual look into how a product or a service works in practice and how it is perceived by the users through acting out an actual user experience
- Business case
- Facilitating test cycles
- Living Labs are applied to investigate options for and the user reactions to inserting a prototype in users’ natural environment. Living Labs disclose application problems and requests for modifications in order to minimize flaws in the development of the final product, service or treatment.
5. Support to implementation
- A Service Blueprint maps and outlines the users/staff activities and actions, thereby identifying the crucial supporting processes that are necessary in order to deliver the final product, service or treatment
- User-/patient journeys map the user perceptions of pros and cons for specific points of impact in a service
- Personas describe in a short and accurate way the central differences between the user types and their recognized and non-recognized needs, thus minimizing the complexity.